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Frequently asked questions

We’ve put together a list of the most frequently asked questions that we get asked in the office.

If your question isn’t answered here, you can always contact the office on or phone us on 020 3598 6260.

To help you navigate through this page, we’ve sorted the questions into 6 categories:

Lesson details: Instruments we teach – instruments & books – lesson details – waiting list – changing lessons

Ensembles, projects and exams: Joining an ensemble or a project – information on all things exam related

Cost & payment: How much – how do I pay – payment queries – hiring an instrument

Missing lessons: Who do I contact – child missing lessons – teacher missing lessons

Newham Music Academy details: Parking – make up week – returning instruments – lessons for adults

Complaints: What to do in the case of a complaint

Jack Petchey FoundationNational Foundation For Youth MusicArts Council England