Missing lessons FAQs - Newham Music

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Missing lessons FAQs

Q: My child is going to be late or absent from their lesson at the Academy – who do I contact?

A: Call and leave a message for the Academy Coordinator, Nicole on 07716428703

Q: What happens if my child misses a lesson?

A: If your child misses a lesson it’s not the responsibility of their teacher to make up the lesson. Newham Music will only make up a missed lesson during make-up week if the teacher has missed a lesson and no cover teacher was provided.

If we can’t set up a make-up lesson then we are happy to refund you the cost of that lesson.

Q: My child misses PE/golden time/maths every week to go to his/her instrumental lesson. Can the lesson time be changed?

A: The best way to sort this out is to ask the music coordinator at your child’s school.

Q: My child missed a lesson because s/he went on a school trip. Will the lesson be made up or can I get a refund?

A: We can only make up lessons if the teacher was absent and you will only get a refund if we were unable to make up the lesson, or if we couldn’t find a replacement.

Q: My child missed a lesson because the school was closed for INSET. Will the lesson be made up?

A: We’re not able to make up lessons when the school is closed for INSET.

Q: My child missed a lesson because s/he was ill / had a dental appointment / had work experience / had an exam. Will the lesson be made up? Or can I get a refund?

A: We can only make up lessons if the teacher was absent and you will only get a refund if we were unable to make up the lesson, or if we couldn’t find a replacement.